Your happiness matters to Buyspiky. If you are not fully satisfied with your order, our return and refund policy is designed to make the process simple and convenient.

Who Can Return
Products eligible for return must be unused, in original condition, and packaged properly. Personalized, intimate, or custom items may be excluded from returns. Returns should be initiated within 30 days of delivery.

How to Return
Contact our support team first to receive a Return Authorization (RA) number. Items sent without an RA number may not be processed.

Refund Details
Once we inspect your returned items, approved refunds will be issued to your original payment method. Refunds may reflect deductions for restocking fees, shipping costs, or applicable taxes. If the refund does not appear after a reasonable time, check with your payment provider or contact our team.

Exchanging Items
To exchange an item, reach out to our support team. Availability may vary, and additional costs such as shipping or price differences may apply.

Shipping Returns
Return the product in its original packaging with any tags, accessories, or documentation included. Clearly label the RA number and use a trackable shipping service. Return shipping costs are usually borne by the customer, except for errors on our end.

Need Help?
Our customer service team is ready to assist you with any part of the return or refund process. Contact:
Company: PAS KRAKÓW SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Email: ideas@buyspiky.com
Address: MAKUSZYŃSKIEGO 15, 31-752 KRAKÓW, district M. KRAKÓW, commune KRAKÓW-NOWA HUTA, province MAŁOPOLSKIE